技术支持
Support
快门和解需要 iOS 18 或更高版本。Apple Watch 遥控是可选功能。
Shutter Truce requires iOS 18 or later. The Apple Watch remote is optional.
先试这三步
确认系统“设置 → 隐私与安全性”中的相机和照片权限；完全退出并重新打开 App；在 App 设置中确认当前语言与保存选项。拍摄 Live Photo 还需要麦克风权限。
无法拍摄或保存
检查快门和解的相机与照片权限，并确认设备仍有足够的可用存储空间。Live Photo 需要麦克风权限；位置权限不是拍摄所必需的，只影响是否把地点写入照片。
编辑普通照片后为什么有原片和编辑版？
开启“拍后编辑”时，快门和解会先保留原片，再把编辑结果另存一份。拍摄页左下角的本次回看会把两份分别显示；只有同时存在编辑版的普通原片才能一键清理，唯一原片和原 Live Photo 不会被该操作删除。
编辑 Live Photo 后为什么有两份结果？
当前设计会把编辑版保存为静态照片，同时保留原 Live Photo 的动态和声音。这不是完整 Live Photo 编辑，也不是重复保存错误。
为什么看不到已购功能？
先确认当前设备登录的 Apple 账号与购买时一致，然后在 App 内点击“恢复购买”。智能拍摄终身版、“她与座驾”样例包和海边样例包互不包含，需要分别购买。
Apple Watch 看不到取景或无法拍摄
确认 iPhone 与 Apple Watch 已配对、两端蓝牙和 Wi‑Fi 可用，并打开手表上的快门和解。iPhone App 可以独立完成全部拍摄、编辑和保存功能。
如何报告问题？
点击下方“报告问题”，系统会打开邮件并生成结构化问题模板。请补充 iPhone 型号、iOS 与 App 版本、拍摄场景、复现步骤和必要截图；不要发送不希望共享的私密照片。
还需要帮助？
一般咨询可以直接联系我们；遇到故障时使用“报告问题”，会自动生成更完整的排查邮件。
solemic@outlook.com
Try these three steps first
Check Camera and Photos permissions under Settings → Privacy & Security; fully quit and reopen the app; verify language and save options in the app's settings. Live Photo capture also requires Microphone permission.
I cannot capture or save
Check Camera and Photos permissions for Shutter Truce and make sure the device has enough free storage. Live Photo requires Microphone permission. Location is optional and only affects whether a place is written into the photo.
Why do I see an original and an edited still?
With Edit after Capture enabled, Shutter Truce keeps the original and saves the edited result separately. The session gallery shows both. Only a still original that has a paired edited copy can be cleaned up; a sole original and an original Live Photo are excluded.
Why are there two results after editing a Live Photo?
The edited result is currently saved as a still while the original Live Photo keeps its motion and sound. This is not full Live Photo editing, and it is not an accidental duplicate.
A purchase is missing
Make sure the device uses the same Apple Account as the purchase, then choose Restore Purchases in the app. Smart Shooting Lifetime, Her & the Car, and Seaside are separate products and do not include one another.
Apple Watch cannot preview or capture
Confirm that iPhone and Apple Watch are paired, Bluetooth and Wi‑Fi are available, and Shutter Truce is open on the watch. The iPhone app can capture, edit and save independently.
How do I report a problem?
Choose Report a Problem below to open a structured email draft. Add the iPhone model, iOS and app versions, capture scene, reproduction steps and a necessary screenshot. Do not send private photos you do not want to share.
Still need help?
Contact us for a general question. For a fault, Report a Problem creates a more complete diagnostic email.
solemic@outlook.com